Terms & Conditions

Booking confirmation

Once we have processed your booking, you we will receive a confirmation email. Please do not attend training if you have not booked and received confirmation.

 

Payment 

All non-cancellation fees must be received within 30 days of the invoice date.

 

Cancellations and Non Attendance

We have very high demand for places and non-attendance without advance notice means that we are unable to offer places to others.

You are able to cancel your own place 7 days before the course by logging into BSP events page.

 If you wish to cancel your place less than 7 days before the date of the course you must email us at Brent.scf@brent.gov.uk

Please note If we are given less than 7 days’ notice of cancellation there will a £50 charge which applies to all delegates and an invoice will be sent to line managers 24 hours after course completion.

 

Training Cancellation

If for any reason we receive less than 10 bookings onto a course the LSCB and SAB may be required to cancel training due to low resources.

If there are any unforeseen circumstances such as trainer illness or adverse weather conditions, on rare occasions, the LSCB or SAB may be required to cancel training with limited notice.

 

Special Requirements 

Both boards will make every effort to accommodate any special requirements that have been notified in advance on the booking form. 

 

Protocol

You are responsible for planning your journey and you are expected to arrive at least 15 minutes before the start time for registration.

Participants arriving more than 20 minutes’ late cause disruption to the course and will not be admitted.

Please note that we do not offer refreshments or lunch on any of our free courses unless stated.

During the course, you are expected to participate fully, behave in a professional manner and be mindful of the sensitive nature of the topics and discussions.

All participants are expected to stay until the end of the course unless you have informed the trainer beforehand.

It is expected that all participant’s feedback their learning from this course to your line manager and/or colleagues.

All participants must fully attend the course and complete the online evaluation form before a certificate of attendance can be accessed.

Please note that facilitators will not issue you a certificate at the training event.